Yes. To remain anonymous, make sure that you do not provide information that will directly or indirectly disclose your identity when filling out forms and when attaching documents.

Access to your identity in the application is restricted to the authorized staff members of the organization. The organization is required to ensure that your identity is not disclosed to anyone beyond the authorized staff members competent to receive or follow up on reports, without your explicit consent. This also applies to any other information from which your identity may be directly or indirectly deduced. Your identity and any other information referred to in the preceding paragraph may be disclosed only where this is a necessary and proportionate obligation imposed by Union or national law in the context of investigations by national authorities or judicial proceedings, including with a view to safeguarding the rights of defense of the person concerned.

No. Trusty AG cannot track you through your IP address. In order to ensure your confidentiality and anonymity, the application websites do not store IP addresses and time stamps. To protect your identity, you should avoid submitting your report and accessing your inbox in the application using the organization’s network.

Your report will be processed by the authorized staff of the organization, according to the organization’s own procedures for internal reporting and follow-up. Trusty AG is the provider of the application and will not process your report, nor access its content.

CSVR will provide feedback within 3 months. The feedback is required to inform you of the action envisaged or taken as follow-up and of the grounds for such follow-up.

Yes. You can follow the process by clicking on "Your inbox". The link will direct you to the inbox log in page where you will need to enter the username and password that you will receive after submitting the report or question. The inbox allows you to follow the processing of your report or question, communicate securely with the organization and receive its feedback on your report or question.

Yes. After submitting your report or question you are assigned a username and a password to access the inbox, regardless whether you disclose your identity or not.

Retaliation means that because of the reporting you experience any direct or indirect act or omission which occurs in a work-related context and which causes or may cause unjustified detriment to you.

When reporting you will be protected against retaliation. Please refer to the organization’s policies and respective national laws for details.

Please refer to the organization’s contact details and information in the footer of the application web-page.